FAQs
Q: Can I customize the French alphabet?
A: Sorry, we are not able to make French letters at the moment.
Q: The goods I want says it’s SOLD OUT, when will it be back in stock?
A: You can sign up to get an email when it comes back in stock. Most goods will be back in stock in 3 – 7 days. If you want a particular product back in stock sooner or need it by a particular date, please email us at support@mypuv.com and we’ll try to meet your needs.
Q: How do I contact you guys?
A: Please visit contact us page. There are very detailed contact details on the page.
Q: How much is shipping?
A: Please visit shipping policy page. There are detailed logistics and distribution areas on the page, as well as instructions on production time and delivery time.
Q: What to do if fragile items are damaged in transit？
A: Fragile items will be wrapped in foam bags upon delivery to ensure safe transportation. After receiving the product, please take a photo or take a photo to keep the evidence when you open the package, and contact us in time, we will provide you with solutions according to the situation.
Q: Are these products harmful to our bodies?
A: Our products are produced with high-quality raw materials to ensure that they meet the safety standards of various countries and regions. For some special products, we will give a safety reminder in a prominent position on the product page.
Q: Where are the goods shipped from？
A: We have warehouses all over the world. We will arrange the delivery from the warehouse closest to you according to your delivery address.
Q: Why does the very similar goods have different prices on the website?
A: We will make small price adjustments according to different festivals and inventory conditions. This is a normal way of marketing and will not have an impact on product quality.
Q: Can I see what the customized product looks like before shipped？
A: We will produce the goods as the picture you provided to us. And if you want to preview your goods, please contact us.
Q: Is there any reference documents or user manual of how to use the product？
A: We will provide instructions on the product page, and you will receive the goods with instructions according to the situation.
Q: What ages do you recommend your goods for?
A: We recommend our goods for adults and teens over 16 years, Some of our products images have skeletons, cartoon violence, sexually suggestive，cartoon nudity or fine art nudity which may not be considered appropriate for children so please take this under advisement before purchasing.
Q: Can I cancel my order?
A: If your order isn’t already being processed, then yes, we can cancel your order. Email us that you want your order canceled (please include the order number) and we’ll cancel it if we can and give you a full refund.
Q: Can I change the shipping address on an order I already placed?
A: Yes, as long as it has not yet shipped. For assistance please email us at support@mypuv.com and we will do our best to get this taken care of for you.
Q: Can I order your goods for re-sale/wholesale?
A: We consider wholesale inquiries on a case-by-case basis. Minimum order quantities apply, and we do not offer free shipping or credit terms on wholesale orders.